Smart Customer Service Solution

Problems in Customer Service

Low customer service satisfaction and poor customer experience

Low work efficiency and labor costs are increasing year by year

Lack of effective management of customer data

AI Solutions We Provide

Call Center

Online Chat

Call Quality Monitoring

Call Center

What we offer：

Higher recognition rate

We provide an accurate speech recognition effect using the new version of the deep full-sequence convolutional neural network DFCNN speech recognition engine.

Higher naturalness

XTTS's new-generation synthesis technology can produce high-quality speech comparable to human voices with natural and smooth effects.

Intelligent interrupt

Support to speak during the dialogue interaction process and quickly respond to user needs.

Cooperate with staff in the call center

When the robot cannot serve the customer's needs, staff can assist the robot in time or take over the service to ensure a consistent experience.

Application scenarios：

Voice navigation Business marketing Business Consulting Customer follow up

Call Center

What we offer：

Higher recognition rate

We provide an accurate speech recognition effect using the new version of the deep full-sequence convolutional neural network DFCNN speech recognition engine.

Higher naturalness

XTTS's new-generation synthesis technology can produce high-quality speech comparable to human voices with natural and smooth effects.

Intelligent interrupt

Support to speak during the dialogue interaction process and quickly respond to user needs.

Cooperate with staff in the call center

When the robot cannot serve the customer's needs, staff can assist the robot in time or take over the service to ensure a consistent experience.

Application scenarios：

Voice navigation Business marketing Business Consulting Customer follow up

Call Center

What we offer：

Higher recognition rate

We provide an accurate speech recognition effect using the new version of the deep full-sequence convolutional neural network DFCNN speech recognition engine.

Higher naturalness

XTTS's new-generation synthesis technology can produce high-quality speech comparable to human voices with natural and smooth effects.

Intelligent interrupt

Support to speak during the dialogue interaction process and quickly respond to user needs.

Cooperate with staff in the call center

When the robot cannot serve the customer's needs, staff can assist the robot in time or take over the service to ensure a consistent experience.

Application scenarios：

Voice navigation Business marketing Business Consulting Customer follow up

Demonstration

Customer Service with A.I.

The Smart Customer Service solution uses the leading Text to Speech technology, providing natural language processing. It will significantly improve the efficiency of customer service and achieve intelligent assistance.

Why Us

Intelligent Speech Interaction

We simulate human pronunciation in the conversation with a higher recognition rate. There is no difference between the dialogue with real people. Thus, it can provide a better customer experience.

Easy to Use

It is simple to modify and complete the phonetics settings. After importing the customer's phone number, you may start the service.

High Efficiency

More efficient than a typical call center， helping save the cost of labor.

Support interruption

Users can interrupt the call while the robot is speaking to ensure a smooth dialogue.

Our Customers

CPIC

China Pacific Insurance (Group) Co Ltd (CPIC) has been selected for seven consecutive years into the Fortune Global 500. They focus on insurance products and businesses. To provide a better customer experience, CPIC collaborates with IFLYTEK open platform and uses the intelligent customer service solution.

China Taiping

China Taiping is one of the four major state-owned financial and insurance groups with a complete range of insurance types and a wide range of services, providing customers with one-stop comprehensive financial insurance services. . Customer service becomes more intelligent and convenient based on the intelligent speech technology provided by the IFLYTEK open platform.

GF Securities

G.F. Securities is one of the first comprehensive securities firms in China and a new type of investment bank that has grown up with the Chinese capital market. The labor cost of G.F. has been dramatically reduced by using the solution, and customer service efficiency has been increasingly improved.